Hanayama Puzzles uk Terms And Conditions

We will not share your data with any third parties. We will use your data to inform you of items for sale. The data has to be kept for tax purposes for 6 years

About Us This web site is owned and operated by Nic Picot, a great magician and entertainment agent.

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete/accept yopur offer.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard and Ame Ex. We do not normally charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online you need to speak to us.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Prices listed on the website are only a guide and do not form part of the contract until a ciontract ex=ists between us.

all transactions are carried out under Uk laws of contract.

Shipping And Handling Up to £25 items sent standard post. Over £25 there is a surcharge max £6 depending on the weight and sending by recorded. We will check with you how you want the item sent and insured. The choice is yours so if the item goes missing and you do not want insurance our max liability is £20.00.

Delivery Schedule We deliver your order right away. We will normally send your order to you in 2days business days. International orders are generally received in under 7 days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges there are no tax concessions as of April 2017

Credit Card Security When the order is placed at our website, credit card payments are handled by Credit Call. No details are held in clear text on any web site.

Guarantee Guarantee is items are deemed fit for purpose. Any problems and faulty goods will be replaced.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 020-8421-2500 (International +44 020-8421-2500) or fax us on or write to us at Nic Picot Magic Agency ........... ..............70 Royston Park Rd, Pinner .................HA5 4AF email- nic@hanayama.uk United Kingdom

Privacy Policy We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

WE will email you details from time to time about puzzles and nerw items unless you tell us otherwise.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.Under distamt seller regs the buyer is reponsible for returning un wanted items.

You are entitled to cancel your order and return the goods within 7 working days for a full refund less bank charges if you paid using a method not bacs or as a friend, excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Your purchase with us is governed by the law of contract.